Category: Business

The present age is the age of competition. In this competitive world where organisations are striving hard to get ahead of each other, it has become imperative that these organisations start focusing on their core-competencies.…

As outsourcing has gained popularity over the last twenty years or so, an increasing number of organisations are contracting their non-core business functions to vendors that get their work accomplished by professionals in a timely…

Are you considering subcontracting your call centre function to inbound and outbound call centres? If done right, outsourcing call centre function can help you achieve you your business goals but, in case you get stuck…

With changing times, many of the leading experts have agreed that a simple and time-saving customer experience is an absolute must for sustaining organisational success. However, the question arises, how does the reality look like?…

Customers are the backbone of any business. Every strategy and decision which is taken in an organisation is to support customers directly or indirectly. No organisation can afford to make them angry and unhappy. In…

Average hold time is an important metric which helps in the assessment levels of a business. This helps companies in understanding how well they are actually able to serve customers. It gives a clear picture…

It is engrossed in people’s minds these days that telemarketing has lost its charm, especially since the time social media is on a rise. This is far away from truth specifically in the case of…

For every business, gaining customers is the key to achieve success. Perhaps it’s a challenging task and you will face many troubles while approaching customers and looking forward for their repeat purchase. Herein, what exactly…

Keeping up with the existing customers about latest product and service launch and outreaching wide audience are the primary needs of a company. For this, companies of every business domain are exploring new ways to…

Have you ever thought about hiring inbound call centre services to streamline your business, but stopped doing research and getting references from the professional contacts? If you are still don’t aware of the solid reasons…