alexispowell http://alexispowell.bcz.com A BCZ Site Tue, 10 Apr 2018 07:19:52 +0000 en-US hourly 1 Why should businesses outsource the Human Resources Department? http://alexispowell.bcz.com/2018/04/10/why-should-businesses-outsource-the-human-resources-department/ http://alexispowell.bcz.com/2018/04/10/why-should-businesses-outsource-the-human-resources-department/#comments Tue, 10 Apr 2018 07:19:52 +0000 alexispowell http://alexispowell.bcz.com/?p=57 corporate call centre 1

From start-ups to multinationals, everyo … Continue reading ]]>
corporate call centre 1

From start-ups to multinationals, everyone is approaching outsourced call centres to delegate the HR department so as to not only save a lot of money but also help the businesses to focus on the core activities. For those who aren’t aware of, human resources department plays a very important role in the growth of any firm as it manages the workforce. Responsibilities of HR are hiring, firing, payroll, keeping abreast with state & federal tax laws, and much more. Any mistake can put any company in the major legal problems that can cost them the fortune.

So, if you are one of them who want to know why businesses should outsource their human resources department, following points will help you out:

v Improves recruiting and on-boarding

If you are running a business and willing to expand it, it is obvious that you require more employees. Usually, small companies and start-ups face the hassle because they don’t understand that which candidate would meet their expectations. And, that’s why it is always recommended to approach well-known outsourced call centres for better HR services. The agents manage everything from job posting to hiring up to the perfection and that’s why they always find the ideal candidate who matches the business’s requirements.

v Compliance

You will be surprised to know that more than 180 federal laws have been protecting the employees. So, if you are a business owner, it is advisable for you to outsource your human resources department because it is the best way to keep updated with the laws related to hiring, taxes, wage claims etc.

v Reduces cost and saves time

Outsourcing the HR department is very cost effective for all those firms that don’t require full-time HR staff. Moreover, there is no need to invest in the costly HR & payroll systems. Apart from that, another benefit of approaching outsourced call centres is that it saves a lot of time and that means business’s owners can put their focus on revenue-generating activities.

v Lower ATR

Being an owner of a company, you always want the long-term association with your current employees as it is the best way to run the business smoothly. Outsourcing the HR department not only saves the money but also ensures the lower agent turnover rate (ATR). This is so because the outsourced call centres’ agents also take care of candidate’s expectations that include salary, desired job profile etc. while hiring so that latter stays longer in the firm.

Final Takeaway

This blog is supposed to give you a better idea of why businesses should outsource the HR department. And, we hope that you got the point after going through the above-mentioned points. So, keep connected with us for more information like this one.

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5 Quick Benefits of 24 Hour Answering Services http://alexispowell.bcz.com/2018/02/22/5-quick-benefits-of-24-hour-answering-services/ http://alexispowell.bcz.com/2018/02/22/5-quick-benefits-of-24-hour-answering-services/#comments Thu, 22 Feb 2018 10:32:32 +0000 alexispowell http://alexispowell.bcz.com/?p=55 Best BPO Companies

While the official business hours are fr … Continue reading ]]>
Best BPO Companies

While the official business hours are from 9 till 5, but the increasing customer expectations and demands have led the companies to offer 24 hour answering services to the clients. Especially for the inbound and outbound call centres, round the clock answering services provide a direct route to support and enable the customers to get the required answers long after the offices have closed.

Whether it is the quenching of great customer service or the reputation building that have encouraged companies to provide 24 hour service to the customers, but after the incorporation of round-the-clock service, there has been a tremendous increase in the company sales and growth. Here are key benefits of utilising an after hour answering service for your business:

Improved observance of business appointments:

After hour business service has enormously upgraded business appointments and scheduling software. By the time a customer schedules an appointment with the company to a fixed date, many things can change. By making your business full time, any change in the schedule customers can automatically be updated. Rescheduling and appointment handling became easy after the introduction of 24 hour answering service. Statistics have shown that there is a higher number of user engagement by calling a customer and scheduling an appointment rather than emailing.

Higher revenue generation:

It is undeniable that answering services have tremendously increased company’s revenue. Precisely, for smaller companies who suffer staff limitations, marketing and selling products become hard. A purchase from a new customer is an exciting feeling for any company. Customers who get a spontaneous response from their clients tend to be drawn more towards the company. Customers might find your products intriguing enough to continue taking service from you. Therefore, round the clock service is doing their job while you are at home resting.

Open and clear communication:

In order to understand your customers, open communication plays a major role. Confining a customer’s ability to communicate with its clients could limit your reach to attract customers. After a period of time, customers become the greatest communication channel. Therefore, it is important to outline and improve your communication process. Incorporating an answering service can aid in improvising the communication lines and will help you to grab every call and message that were usually missed.

With processes in place, assigning a task to specific agents become easy. An answering service can take the required information, integrate it into the system, and train the users according to the need.

Expedited customer support:

The fundamental aim of any business organisation is to provide customers with seamless experience and support until the end. Hiring and training staff to take calls and report queries is a mere waste of time, rather train the customers for leveraging company’s major benefits. Phone answering service does not require any such training. The outsourced representatives are already very much aware of the present day customers and their demands.

At times customers or your partner business representatives might require urgent information, 24 hour service providers helps you to act fast to provide an uninterrupted customer experience.

Great peace of mind:

Last but not the least, 24 hour answering service will reduce your burden tremendously. With the unfailing phone calls and unmissed messages, you can easily take a day off. Call centre services ensure that your daily business is taken care of even after your absence.

Conclusion:

Just because your office doors are closed doesn’t mean that you need to close your business as well. The extra coverage taken care of after the office hours can give you huge traffic that you might not generally receive during your daily business.

Clients appreciate it when business owners focus on every minute details to provide an amazing customer service. Not everyone has time to establish a connection between 9 to 5 working hours but yes customers are intrigued by the agent’s prompt services and communication.

Imagine the amount of business and revenue you are missing by taking the calls and messages through voicemail. A large part of customers hangs up the phone when they hear a voicemail sound popping up.

Not beating around the bush, 24 hour answering service is a boon to businesses. Incorporating such services will not only enhance your reputation in this competitive market place but also scale up your revenue.

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6 tips to avoid making mistakes in BPO services http://alexispowell.bcz.com/2018/02/21/6-tips-to-avoid-making-mistakes-in-bpo-services/ http://alexispowell.bcz.com/2018/02/21/6-tips-to-avoid-making-mistakes-in-bpo-services/#comments Wed, 21 Feb 2018 07:07:50 +0000 alexispowell http://alexispowell.bcz.com/?p=53 H

Business Process Outsourcing is probably … Continue reading ]]>
H

Business Process Outsourcing is probably the most common name in the market these days. Every business firm from small-scale enterprises to the mega fortune 500 companies chooses to seek the support from external service providers for widening the scope of their trade solutions. Although there are many modifications in the strategies used to enhance the functioning of BPO services, some marketers still lag in the proper management. They fail to implement the appropriate techniques in the manoeuvre and ultimately face a halt in their progress. If you are also suffering from the same issues and looking for the best ways to improve customer service of your organization, you are at the correct place.

If you strongly believe that division of work and labor is a masterstroke to manage your time and resources, then try outsourcing your non-core tasks to a third-party agent. Not only if you are at your growing stage can you start this practice, but also if you run a well-established firm then you can invest in hiring off-premise vendors to complete your own business mechanism or a part of it. You need to take care of a few factors before, during and even after getting involved with the BPO services to maintain flexibility and cost-effectiveness in your system. The 6 key points to remember are as follows:

Employ the best market research team

We all know that “a little knowledge is a dangerous thing”. So, you should emphasize the acquisition of maximum knowledge about the latest market size and trends, demands and discoveries in the business sphere. To help your BPO services outnumber other contemporaries, this is the prime concern. Analysis of statistical methods, data collection and management is a must to maintain a healthy competition in the market and to escalate your progress. The output of the adoption of this practice is useful to monitor the consumer requirements and prepare correct stats of performance to plan modifications.

Consider your call centre as the focus point

BPO services are often confused with call centres but the latter is only a subdivision of the former business solution. This misunderstanding occurs may be because a major portion of the outsourcing companies is covered by the call support services. The advanced technologies utilized in this sector make the functioning feasible for the agents as well as the customers and creates a world-class experience. Avoiding the proper organization of call centres can definitely take a toll on your success. Hence, it is highly recommended by the specialists to enforce state-of-the-art features in your calling premises.

Make product promotion your main target

The marketing strategies involved in a BPO are often ignored by the authorities. This is quite harmful to your brand name. Thus, you should employ effective advertising and promotional techniques to save your products and services from being lost in the market. To cater your publicizing needs and encouraging sales, you need to strengthen the services such as branding campaigns, social media posts, ads in print and electronic media and also the direct messaging and emailing procedures.

Pay attention to the debt collection services

This is one of the overlooked services of a business process outsourcing system. Debt collection is the process of retrieving the lent money from the borrowers or ignorant customers. While reinforcing your effective BPO services in Australia, this option of finance check plays a vital role. You just need to take care of the records and invoices of monetary transactions and hand them over to the concerned authorities.

Do not miss out on proper accounting tasks

This is again one reminder of keeping your money controlled by safe hands. The audit management is perhaps an inevitable department of any outsourcing company. The billing and other transactional receipts should be maintained from time-to-time.

Provide IT solutions to your customers

The technical support team is by far the most popular role that a BPO company can play for its consumers. Since most of the laymen are unskilled and do not hold any experience in dealing with the software of their system, you need to be there for them. On the demand of your clients, it should be your main service to assist them on the subject about which they are generally clueless.

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When every BPO Company is mistaken for a call center http://alexispowell.bcz.com/2017/12/26/when-every-bpo-company-is-mistaken-for-a-call-center/ http://alexispowell.bcz.com/2017/12/26/when-every-bpo-company-is-mistaken-for-a-call-center/#comments Tue, 26 Dec 2017 05:18:41 +0000 alexispowell http://alexispowell.bcz.com/?p=52 H

To be precise, a call center is a subord … Continue reading ]]>
H

To be precise, a call center is a subordinate yet salient class of a large outsourcing organization which has a comparatively broader spectrum of responsibilities than the former. Since out of the innumerous functions of outsourcing service providers, only the ones that concern making and answering telephone calls to and from the customers are known as call center services, therefore one can take call center for a subset of a BPO company.

So, let’s have a detailed and more distinguishing look at each of the two sectors being talked about here-

Business process outsourcing-

Business process outsourcing organizations are the multitasking business centers that perform an extensive variety of errands ranging from manufacturing products to providing customer care support. These outsourcing services are targeted for handling a unit process or small parts of a process primarily held by another organization. Outsourcing services are basically provided to minimize expenditures or to maximize the productivity. There are three main categories that the outsourcing facilities fall under, they are:

  • On- shore outsourcing

When a business process is outsourced from one company to another company within same country

For eg., Domestic outsourcing between a company to another both located in Canberra itself.

  • Near shore outsourcing

When a work process is outsourced to a company established in a nearby country

For eg., Outsourcing between a company in Sydney to another one located in Melbourne.

  • Off- shore outsourcing

When a work process is outsourced to a company located in a country which is far away from that of the service provider.

For eg., Outsourcing between a company in Australia to another located in India.

Once you have a closer look at a BPO organization, on the basis of work division, you will see the following two fundamental classifications of it-

  • BACK OFFICE – The back office is the section of a company which is comprised of administration and support team which does not deal with client-facing. It is the type of outsourcing which involves internal business functions such as-

 

  • Billing, accounting and purchasing
  • Regulatory compliance
  • Market research
  • Data analysis and processing
  • Settlements and clearances
  • Human resource and IT services
  • Record maintenance

  • FRONT OFFICE – The front office is the section of a company which is related to facing the customers directly or through any medium such as internet, fax, mails, phone calls or other forms of interactive communication. It is the type of outsourcing which involves customer-related services such as-
  • Troubleshooting
  • Database management
  • Contact center services
  • Technical support
  • Telemarketing
  • Debt collection
  • Inbound and outbound sales

Now, before jumping to the conclusion right away, let’s read about the basic and necessary specifications of a call center.

Call center-

The main job of the support team working in this sub- division of a BPO company, that is, a call center is to handle customers via telephone calls exclusively. A call center is designed to meet rapidly changing needs of a customer of the client enterprises, irrespective of the size and nature of the business. The telephonic conversations over the phone can be made for a larger and more satisfied number of customers on the other end.

Call center companies are mainly divided into the below mentioned two categories on the basis of the direction of calls-

  • Inbound call center

Taking or receiving calls from the customers is the function of the inbound call center. Such sections of any organization have agents who receive incoming calls from potential consumers. They work for the purpose of increasing number of clients by administering and solving queries efficiently, providing assistance on a product, providing information about the company, etc.

Three major services offered by an inbound call center are:

ü  Customer care

ü  Sales

ü  Revenue management processes

  • Outbound call center

Making or directing calls to the customers is the function of the outbound call center. Such sections of any organization have agents who initiate outgoing calls to potential consumers. They work for the purpose of make new customers or to get product reviews from existing ones, to sell or promote a product or scheme, to advertise the company and publicize its offers.

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Top 5 tips on how call outbound call centre can boost up your sales http://alexispowell.bcz.com/2017/11/14/top-5-tips-on-how-call-outbound-call-centre-can-boost-up-your-sales/ http://alexispowell.bcz.com/2017/11/14/top-5-tips-on-how-call-outbound-call-centre-can-boost-up-your-sales/#comments Tue, 14 Nov 2017 07:02:16 +0000 alexispowell http://alexispowell.bcz.com/?p=50 Continue reading ]]> For growth and prosperity, a business needs a good marketing strategy, and to execute that business must possess the best means possible to penetrate the market and reach the target audience more efficiently. One such marketing tool utilized by businesses for over a long time is an outbound call centre. As the name signifies, an outbound call centre is a process of hiring and collaborating with the third party vendor in order to manage the non-core competencies.

These outbound services aid the companies in providing impeccable service to their customers in order to enhance customer engagement and loyalty. However, small-scale industries are in not much favour of outsourcing their services. It is assumed that outsourcing a part of their organisation might raise an issue of the dispute over trust and responsibility. And will also cost huge capital investment.

Whether small or large organisations have too many things on their plate and a lot of core issues to handle. As a result, they are unable to concentrate on what concerns the most. Hence, the next best option is to opt for outsourcing your services. Here are a few tips that will help you understand the need for outsourcing:

Cost-effective strategy:

In a biting cold economy like todays, you got to find out efficient ways to be braced against difficult times. Cost becomes the most important concern and quality is something you would not want to compromise on. This is when the relevance of call centre outsourcing is at its peak. Deploy your outbound call centre services to an offshore centre and see your profits grow.

Either you outsource your services or create an in-house call centre for your customers. Not many companies can afford to have an in-house call centre department. This is because creating an in-house premise requires infrastructure, good facilities, great network connection, customer support, and staff. Therefore, to save all these expenses along with time, companies outsource their services.

Professional expert:

An outbound call centre is known for their expert skills and ability to manage huge force. Outsourcing, by all means, is known for a long-term business relationship with the clients and has steadily landed his feet in the market for a very long time. Therefore, they are already well aware of the secrets of success as well as potential issues that can harm the business.

And so these experts have the ability to provide valuable insight to the corporation with their experience.

Scalability and flexibility:

Outbound call centre agents are divided among multiple clients which facilitate in managing the peak time and complex situations. As a result, the workers can work more efficiently and the managers can better schedule the calls, thus reducing the cost per conversation. The call centre software for sale can also be utilized to its optimum level. While in contrary, in-house call centres are not flexible enough to increase or decrease their number of agents instantly.

There are various external factors that influence the IT market. Therefore, in-house call centres lack flexibility and scalability on a large basis. For example, during a low field day, the agents will be left idle and on days of high call volume, the company can fall short of employees to cater to the needs of the buyer.

Technological advancement with reduces threat of loss:

The third-party agency ensures that the company gets the best call centre software along with the skilled agents. It is the finest technology along with some smart work that helps an organisation to reach great heights.
Every business organisation has their own area of expertise while dealing in other domains also. Therefore, it is the duty of the agents to analyse and help their clients to invest in which particular field.

Conclusion:

If in case, you are ignoring the client satisfaction area, you can face some serious scarcity of customers. Therefore, outsourcing, in this case, can be a wise idea. An outbound call centre agent has better ideas to connect with their employees and entice them with the benefits of the products and services.

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Find out the top 4 call centre software to handle incoming calls http://alexispowell.bcz.com/2017/09/11/find-out-the-top-4-call-centre-software-to-handle-incoming-calls/ http://alexispowell.bcz.com/2017/09/11/find-out-the-top-4-call-centre-software-to-handle-incoming-calls/#comments Mon, 11 Sep 2017 06:18:42 +0000 alexispowell http://alexispowell.bcz.com/?p=47 inbound call centre services

Various call centre software application … Continue reading ]]>
inbound call centre services

Various call centre software applications are used by customer service solution providers to provide and obtain huge number of telephone calls from customers by the agents. The job of an agent is to assist the customer regarding a specific product or service of a company. The software applications used by contact centres mostly are made for both inbound and outbound call centres. Some of the top outsource inbound call centre software applications are as follows:

  • Elastix

Elastix is an outsourced communication solution. With the help of this software inbound call centres are able to fixate contact centre modules. This call centre module can help organisations make up to various inbound call campaigns. The call centre software application has the facility to route effective communication between the agent and the caller. Elastix is known to use powerful auto-dialer known as predictive auto-dialer. Service providers installed with Elastix call centre software application to persuade web-based agent consultation. Moreover, the software is also included with web management edges and other exclusive outsource protocol for establishing significant communication.

  • GOautodial

To skim into the most effective call centre solutions is GOautodial. This call centre software is usually an amalgamation of differenr outsource technologies like the Asterisk, PHP, Limesurvey, etc. These software applications make it very easy in performing adept inbound call and accomplish basic contact centre requirements. Just like Elastix it is also used as Predictive auto-dialer. Interactive Voice Response also known as IVR and Automatic Call Distributor also known as ACD is known to increase the niche of various call centre solutions.

  • Contact Q

Contact Q is another type of outsourcing call centre software application which is totally based on GNU Linux. This software is widely known among call centre service providers because of customisable software solutions. This particular software enable complete and extensive agent interface. It also provides quality multi-media facilities based on ACD or automatic call distribution. With the help of Contact Q software application call centres could provide reports based on real-time. Further to this it also allows call centres to schedule innumerable campaigns according to scheduled and precise timing.

  • ViciDial

Last but not the least, ViciDial is one of the most popular outsource call centre software for both inbound and outbound call centres. It is proficient at providing web-based contact centre solutions. With the help of web agents can witness the flow of real time while providing web-based management interface. It is a kind of scalable contact centre solution that allows call centres to fathom hundreds of agents seat.

To sum thing up, not just this four there are other efficient call centre software application too provided by myriad companies. However, we have presented you the top 4 call centre software applications, so that you organisation could reach new heights of success by implementing one of these web-based software applications.

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Top 3 challenges faced by BPO companies http://alexispowell.bcz.com/2017/08/29/top-3-challenges-faced-by-bpo-companies/ http://alexispowell.bcz.com/2017/08/29/top-3-challenges-faced-by-bpo-companies/#comments Tue, 29 Aug 2017 06:21:12 +0000 alexispowell http://alexispowell.bcz.com/?p=45 BPO Companies

Contracting you non-core business proces … Continue reading ]]>
BPO Companies

Contracting you non-core business process to a trusted third party agency either locally or on an offshore level is known as Business Process Outsourcing. According to surveys conducted by various BPO industries, the profit rate in the year 2013 was estimated to be 83 billion dollars and ever since the rate has never come down. Despite its drawbacks, the BPO sector is one of the most debauched growing sectors. Several aspects such as cost-effective methods, mitigating risk, improving utilisation, and high-end competency have helped the industry grow and evolve in the industrial sector.

Fast and almost foremost the BPO services have some core challenges to go through in order to establish a firm base in the market place. High-level competition amongst different companies has challenged the BPO sector to deliver outrageous amenities in a multifarious manner. Organisations and savvy industrial service provider incorporating their services demand high-end technical support and improved customer support solutions. Dealing with ranting customers, tight financial budget, unconventional work time, etc. are some of the challenges faced by this industry.

Here are a few other major challenges faced by the BPO sector:

Fluctuating political environment

Political scenarios are likely to change with the change in the governmental system. One day America will be in support of the Indian call centre, the other day it will mock their accent and intimidate them to give their jobs back. If not other industrial sector BPO companies are sure to suffer the political dilemma. The BPO services are the only amenities that are outsourced to a few Asian countries because of the cost-savvy advantages and round the clock work-ability forces.

High customer demand

Customers never stop demanding. If your organisation is offering 20% exclusive discount on Christmas then they demand 50% discount on New Year. The BPO industry is trying heart and soul to serve customers in the most efficient way. Due to the emergence of myriad interacting platforms call centre industries are travelling beyond traditional phone calls to various social media channels to communicate and create brand awareness amongst the prospective customers. Increasing competition in the market has steamed customer expectations which are considered to be quite difficult challenges for the BPO companies.

Tight budget

Although cost-efficient, sometimes organisations incorporating dexterous BPO services are expected to harvest ultimate results on negligible cost. These companies are forced to extract services out of very limited resources.

The growing number of BPO industry is painting a totally different picture of productivity and improvement. Various top-tier managements have to witness several challenges in the BPO industry and consistently think of solutions to resolve their problems.

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Inbound sales call: One of the most challenging calls http://alexispowell.bcz.com/2017/08/19/inbound-sales-call-one-of-the-most-challenging-calls/ http://alexispowell.bcz.com/2017/08/19/inbound-sales-call-one-of-the-most-challenging-calls/#comments Sat, 19 Aug 2017 06:41:42 +0000 alexispowell http://alexispowell.bcz.com/?p=42 Call centre. Solutions

Most of us have heard about incoming cal … Continue reading ]]>
Call centre. Solutions

Most of us have heard about incoming calls from customers to solve perpetual queries and register countless complaints till now, but a few of us are aware of the inbound sales call.

What is an inbound sales call? When an inbound call from customer is converted to pitch about your brand and ultimately create an impact on the customer to visit and prioritise your brand over your competitor is known as inbound sales call.

Inbound sales call is regarded to be one of the toughest jobs in the call centre industry. To establish a successful sales call through incoming calls require various strategical measures and approaches because the inbound sales call comes out of the blue. Outbound sales call is potentially a planned and informative form of call made to customers on behalf of an organisation generally to preach about the brand and ultimately close the sale.

Regardless of your product, the inbound call routed to your call centre could be any person on the line. Therefore, your call representatives must be prepared to respond to any kind of customer query regarding technical issues, grievances etc.

Representatives indulged in inbound sales call has to sensibly figure out the aim behind the customer call and gauge into the details to accumulate radical knowledge to preach the brand. Using jargon might puzzle your customers whereas; using non-cleric terms in your speech might portray a feeble communication flaw.

H

High performing inbound sales calls

Rationally picking up calls and converting them into prospective leads is one of the hardest tasks. There are chances that the customer may have researched about your company and have reached your brand to enquiry about your product value or the services offered. Sometimes there are also chances that the customer who just saw an ad is calling to expand his/her horizon of knowledge about your products or services. Such customers are likely to get converted or diverted; everything depends on the call consultant.

It is important for agents to grab the opportunity of performing inbound sales call once they figure out the potential clients who is keeping a keen ear to what your agent’s has to say. Inbound sales call might be an easy task when handled by an adept consultant or a veteran salesperson. What about average representatives who strive to make a sale? It is nearly a difficult task to hire good salesperson. Vendors providing excellent inbound call services must therefore, hire folks who have average skills and train them to make exceptional sale through incoming calls.

Although the ultimatum question is how does one do it? The answer is simple, by implementing an astounding process to handle inbound call. An ingenious way to handle inbound sales call can have the similar effect as adding years of experience to a novice salesperson. Further to this, while handling your calls the burden should be distributed among all employees equally to ignite the power of right technological use and hefty productivity.

A mild change in the game

A lot of call centres are always adapting the change of fresh technological tools or strategical techniques to enhance call and efficiently cater the production of business evolution. As a matter of fact, many outbound processes are slowly initiating inbound sales process to get definitive results. In an outbound call centre, sales representatives preach about quality, quantity, feature of a brand and persuade customers to purchase it or provide help when needed to solve any kind of problematic issue.

However, in case of inbound sales call the response is to be a smidge different. Because the customer himself walk into your premise to seek help and therefore it is your duty to help him at the right moment without a glitch of further suspension.

Concisely speaking, one of the most significant things to remember about inbound sales call is that the focus of interaction with the customer should not be based upon your brand instead the core motive should be to understand the customer’s pain.

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If nothing else can, outbound calling can surely teach you ‘patience’! http://alexispowell.bcz.com/2017/08/05/if-nothing-else-can-outbound-calling-can-surely-teach-you-patience/ http://alexispowell.bcz.com/2017/08/05/if-nothing-else-can-outbound-calling-can-surely-teach-you-patience/#comments Sat, 05 Aug 2017 06:21:48 +0000 alexispowell http://alexispowell.bcz.com/?p=39 outbound calling

Bumping your head on the wall will never … Continue reading ]]>
outbound calling

Bumping your head on the wall will never help you get over your impatience attitude. If you really want to know how to keep those nerves of paranoia within your burning blood, then there is nothing better than outbound calling. Not just a job, it is a higher level of incentivised meditation.

Catering outbound call services can prove to be a tough job. Sometimes interacting with customers can be frustrating and the ability to attentively listen to some ranting customer at the other end of the phone needs patience. If you are related to this process you will definitely learn to listen, keep quiet and not lose your nerves when the other person on the other side of the bridge keeps on aggressively abusing you for the connection service that does not have any flaws at all.

This is the reason why outbound consultants need to be strong-headed while maintaining peace in their mind to serve customers and focus on their concerns and problems with professionalism. A good outbound call agent possesses the ability to handle knock-outs and infuriated customers who has an objection to being cold-called.

Here, are a few tips to calm down your nerve when you come across irate customers because it not any other traits, outbound calls will surely teach you how to be that ‘tolerable agent.’

  • Follow call route

Outbound callers must plan their call route. They must be confident enough to make the call and this only comes from years and years of practice. It is significant to get an agents personality across to the customer so that it will help them stand out from other cold callers.

An effective way to pretend relaxation in your communication is to assume that you are face-to-face with the customer which will help you talk to the customer in a friendly way. Most importantly work on your introduction ethics and the key message

Outbound calling

systematically.

  • It is okay to get knocked-out

There are chances that you are probably going to get knocked-out most of the time. But the strategy is to save your only nose. If the customer says that he or she is not interested, leave them then and there. The more you bug them the more your service level will decline. The only armor to protect your pieces of mental stability is to stay calm and let things revolve the way it was revolving before.

However, if your instincts direct you, probably try to ask him a few questions before ending the call. You can ask questions like, “If any of your friends are interested in our brand, can you kindly provide us their information so that we can access them?” etc.

  • Handling objections

A decent way to handle appointment objection in an outbound calling centre is to use the rejection as a reason during sales meeting. Agents must be trained to acknowledge customer’s objection toward their offerings. There could be quite a lot of reason for objecting a product or service. Either the customers do not want the product or he/she is unaware of its significance or in many cases customers may have collaborated with another dealer etc. Rare adept agents will try to extract the reason and access their concerns to finally schedule the appointment.

  • Infuriated customers

If come across one of these kinds, it must be your sole survival instinct to get out of the death pit without getting hurt. Talk to them slowly and calmly. Try to make the beast dance with you. Whilst you speak slowly and calmly the customer will start speaking slowly to you too. Keep a note pad by your side to ensure that you note down each and every important point to turn it into a positive interaction.

Taking hefty amount of mental weight does not solve issues because if you are into the outbound calling industry you are likely to come across objection, rejection and elimination. God gifted a pair of ears to the animals especially human for special reason. Use one ear to listen and if it is important transfer it to your brain and if is not your concern, let is swirl out from the other ear.

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Cloudsourcing: A trending BPO solution for organizations worldwide http://alexispowell.bcz.com/2017/06/14/cloudsourcing-a-trending-bpo-solution-for-organizations-worldwide/ http://alexispowell.bcz.com/2017/06/14/cloudsourcing-a-trending-bpo-solution-for-organizations-worldwide/#comments Wed, 14 Jun 2017 12:37:18 +0000 alexispowell http://alexispowell.bcz.com/?p=36 Continue reading ]]> Numerous organisations have already accepted the outsourcing business model to reduce their expenditures, upsurge quality in work and enhance speed in the market. But to excel in the cut-throat competitive market, it is mandatory to expand your horizon and beyond the convention methods of marketing. You have to outsource more complex business processes instead of the regular back-office tasks. Moreover, you also have to ensure innovations and tackle infrastructure related issues, including core business functionality, to make the most of business evolution and move forward in the market.

Ask yourself a few questions, do you want to excel in your business? Is your company producing the right amount of work adeptly? Do you want significant values for your company? If the answer is “yes” for the following questions, then your ultimate answer is ‘Cloudsourcing’. Cloudsourcing is the one of the most trending strategies in outsourcing. What is cloudsourcing? Similar to outsourcing, cloudsourcing is an arrangement, where an organization makes payment to the cloud provider to cater its services which could be otherwise provided by in-house services. With the help of cloudsourcing you can assign task to the qualified members and take advantage from the system of on-demand BPO services that you can access from any whereabouts.

What can cloudsourcing actually do for an organisation?

  • Cloudsourcing facilitates you to get an access to any superior BPO services whenever you need one by using a pay-per use model.
  • An organisation will have the independence to supply better business quality and sustain in the market for a long time by reducing probable risk.
  • With the help of cloudsourcing, you can hire any person according to the skills required for your organisation.
  • By adapting the cloudsourcing facility, an organisation can convert its stable cost into flexible structure and also initiate new program ideas.
  • Any individual possessing on-demand skills in a particular domain can offer their services through cloudsourcing. This way an organisation can connect the professional for expert services.
  • Although technology is important in outsourcing but cloudsourcing enables you the freedom of virtual call centre instantly without any trouble related to technology or infrastructure. As a matter of fact an organisation can discontinue with the call centre once all the facilities of an organisation is met.
  • As a client, your organisation need not worry about IT services, because all IT services will be delivered to you via Internet.

If you are clueless about a temporary email or chat service, cloudsourcing is the latest trending solution provided by companies that offer BPO services. Availing cloud-computing services will ensure the reduction of workload, efficient handling of new merchandise release, and provisions of solutions to handle back to back call during a high seasonal periods with the help of virtual call centre and so on without much expenditure. In short, cloudsourcing facility give your firm a sustainable business boost.

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