From start-ups to multinationals, everyone is approaching outsourced call centres to delegate the HR department so as to not only save a lot of money but also help the businesses to focus on the core…
Category: Business
5 Quick Benefits of 24 Hour Answering Services
While the official business hours are from 9 till 5, but the increasing customer expectations and demands have led the companies to offer 24 hour answering services to the clients. Especially for the inbound and…
6 tips to avoid making mistakes in BPO services
Business Process Outsourcing is probably the most common name in the market these days. Every business firm from small-scale enterprises to the mega fortune 500 companies chooses to seek the support from external service providers…
When every BPO Company is mistaken for a call center
To be precise, a call center is a subordinate yet salient class of a large outsourcing organization which has a comparatively broader spectrum of responsibilities than the former. Since out of the innumerous functions of…
Top 5 tips on how call outbound call centre can boost up your sales
For growth and prosperity, a business needs a good marketing strategy, and to execute that business must possess the best means possible to penetrate the market and reach the target audience more efficiently. One such…
Find out the top 4 call centre software to handle incoming calls
Various call centre software applications are used by customer service solution providers to provide and obtain huge number of telephone calls from customers by the agents. The job of an agent is to assist the…
Top 3 challenges faced by BPO companies
Contracting you non-core business process to a trusted third party agency either locally or on an offshore level is known as Business Process Outsourcing. According to surveys conducted by various BPO industries, the profit rate…
Inbound sales call: One of the most challenging calls
Most of us have heard about incoming calls from customers to solve perpetual queries and register countless complaints till now, but a few of us are aware of the inbound sales call. What is an…
If nothing else can, outbound calling can surely teach you ‘patience’!
Bumping your head on the wall will never help you get over your impatience attitude. If you really want to know how to keep those nerves of paranoia within your burning blood, then there is…
Cloudsourcing: A trending BPO solution for organizations worldwide
Numerous organisations have already accepted the outsourcing business model to reduce their expenditures, upsurge quality in work and enhance speed in the market. But to excel in the cut-throat competitive market, it is mandatory to…